Privacy Policy

Last Updated: 02/28/2026

At UrbanMicro, accessible from urbanmicro.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by UrbanMicro and how we use it.

1. Information We Collect

We collect information in the following ways:

• Voluntary Information: When you contact us via our website forms or email, we collect your name, company name, email address, and phone number to provide you with service quotes or support.
• Service-Related Data: For Managed IT clients, we may process administrative data related to your Microsoft 365 tenant, user lists, and system logs necessary to maintain your IT infrastructure.
• Log Files: UrbanMicro follows a standard procedure of using log files. These files log visitors when they visit websites (including IP addresses, browser type, and date/time stamps).

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our IT services and website.
• Improve, personalize, and expand our service offerings (such as our Microsoft 365 Standard and Premium plans).
• Communicate with you regarding technical support, billing, and system updates.
• Monitor and prevent cybersecurity threats or unauthorized access to client environments.

3. Third-Party Partners & Tools

In the course of providing our services, we utilize trusted third-party platforms. These companies have their own privacy policies regarding how they handle data:

• Microsoft 365 & Azure: For cloud productivity and identity management.
• Barracuda: For advanced email security, cloud-to-cloud backup, and network protection.
• Bitwarden: For secure password management and vaulting.
• AirSlate: For document workflow and automation.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to provide the services you have requested.

4. Data Security and Encryption

UrbanMicro implements robust security measures including Multi-Factor Authentication (MFA), end-to-end encryption for sensitive data, and Microsoft Defender ATP to protect your information. However, please note that no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

UrbanMicro uses ‘cookies’ to store information about visitors’ preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your data:

• The right to access the personal data we hold about you.
• The right to request the correction of inaccurate data.
• The right to request the deletion of your data (subject to legal and contractual obligations).

7. Children’s Information

UrbanMicro does not knowingly collect any Personal Identifiable Information from children under the age of 13. Our website and services are directed to business professionals and organizations.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

UrbanMicro
Email: info @ urbanmicro.com
Phone: +1-469-676-9424
Contact Page: urbanmicro.com/contact