Terms of Service

Last Updated: 03/01/2026

Welcome to UrbanMicro. These Terms of Service (“Terms”) govern your access to and use of the website located at urbanmicro.com (the “Site”) and any managed IT services, Microsoft 365 licensing, or consulting services provided by UrbanMicro (“Services”).

1. Description of Services

UrbanMicro provides Managed IT Services specializing in Microsoft 365, cybersecurity (including Microsoft Defender), and cloud infrastructure management for small businesses. Services are offered via subscription tiers (Basic, Standard, and Premium) as detailed on our Services Page.

2. Subscription and Billing

• Service Fees: Fees for Managed Services are billed on a per-user, per-month basis unless otherwise specified in a signed Statement of Work (SOW).
• Renewals: Subscriptions automatically renew unless cancelled in writing at least 30 days prior to the next billing cycle.
• Price Changes: UrbanMicro reserves the right to adjust pricing for Services with 30 days’ notice to the client.

3. User Responsibilities

To provide effective IT support, you agree to:

• Provide accurate information regarding your IT infrastructure and user counts.
• Maintain the confidentiality of your administrative credentials.
• Notify UrbanMicro immediately of any suspected security breaches or unauthorized access.

4. Software Licensing & Third-Party Services

As a Microsoft partner, UrbanMicro facilitates the procurement of Microsoft 365 and other software (e.g., Bitwarden, AirSlate). You agree to comply with the End User License Agreements (EULA) of these third-party providers. UrbanMicro is not responsible for service outages caused by third-party vendors (e.g., Microsoft Azure or 365 downtime).

5. Professional Disclaimer

While UrbanMicro employs industry-leading cybersecurity practices (such as Microsoft Defender ATP), no security solution is 100% foolproof. UrbanMicro does not guarantee that your systems will be immune from all cyberattacks, data breaches, or hardware failures. We strongly recommend adhering to the backup and disaster recovery protocols included in our Standard and Premium plans.

6. Limitation of Liability

To the maximum extent permitted by law, UrbanMicro shall not be liable for any indirect, incidental, or consequential damages, including loss of data, loss of profits, or business interruption, arising out of the use or inability to use our Services, even if advised of the possibility of such damages.

7. Intellectual Property

The content on urbanmicro.com—including text, graphics, logos, and blog posts—is the property of UrbanMicro and is protected by copyright laws. You may not