{"id":602,"date":"2026-03-01T15:23:03","date_gmt":"2026-03-01T21:23:03","guid":{"rendered":"https:\/\/urbanmicro.com\/?page_id=602"},"modified":"2026-03-01T15:29:32","modified_gmt":"2026-03-01T21:29:32","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/urbanmicro.com\/index.php\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"\n\n\n<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n    <meta charset=\"UTF-8\">\n    <title>Terms of Service &#8211; UrbanMicro<\/title>\n    <style>\n        .tos-container {\n            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\n            line-height: 1.6;\n            color: #333;\n            max-width: 900px;\n            margin: 0 auto;\n            padding: 40px 20px;\n            background-color: #fff;\n        }\n        .tos-container h1 { color: #0078d4; border-bottom: 2px solid #eee; padding-bottom: 10px; }\n        .tos-container h2 { color: #444; margin-top: 30px; border-left: 4px solid #0078d4; padding-left: 15px; }\n        .tos-container p, .tos-container li { margin-bottom: 15px; }\n        .tos-container ul { padding-left: 20px; }\n        .last-updated { font-style: italic; color: #666; margin-bottom: 30px; }\n        .highlight { background-color: #f9f9f9; padding: 15px; border-radius: 5px; border: 1px solid #ddd; }\n    <\/style>\n<\/head>\n<body>\n\n<div class=\"tos-container\">\n    <h1>Terms of Service<\/h1>\n    <p class=\"last-updated\">Last Updated: 03\/01\/2026<\/p>\n\n    <p>Welcome to UrbanMicro. These Terms of Service (&#8220;Terms&#8221;) govern your access to and use of the website located at <strong>urbanmicro.com<\/strong> (the &#8220;Site&#8221;) and any managed IT services, Microsoft 365 licensing, or consulting services provided by UrbanMicro (&#8220;Services&#8221;).<\/p>\n\n    <div class=\"highlight\">\n        <p><strong>Agreement to Terms:<\/strong> By accessing our Site or purchasing our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.<\/p>\n    <\/div>\n\n    <h2>1. Description of Services<\/h2>\n    <p>UrbanMicro provides Managed IT Services specializing in Microsoft 365, cybersecurity (including Microsoft Defender), and cloud infrastructure management for small businesses. Services are offered via subscription tiers (Basic, Standard, and Premium) as detailed on our <a href=\"https:\/\/urbanmicro.com\/index.php\/services-2\/\">Services Page<\/a>.<\/p>\n\n    <h2>2. Subscription and Billing<\/h2>\n    <ul>\n        <li><strong>Service Fees:<\/strong> Fees for Managed Services are billed on a per-user, per-month basis unless otherwise specified in a signed Statement of Work (SOW).<\/li>\n        <li><strong>Renewals:<\/strong> Subscriptions automatically renew unless cancelled in writing at least 30 days prior to the next billing cycle.<\/li>\n        <li><strong>Price Changes:<\/strong> UrbanMicro reserves the right to adjust pricing for Services with 30 days&#8217; notice to the client.<\/li>\n    <\/ul>\n\n    <h2>3. User Responsibilities<\/h2>\n    <p>To provide effective IT support, you agree to:<\/p>\n    <ul>\n        <li>Provide accurate information regarding your IT infrastructure and user counts.<\/li>\n        <li>Maintain the confidentiality of your administrative credentials.<\/li>\n        <li>Notify UrbanMicro immediately of any suspected security breaches or unauthorized access.<\/li>\n    <\/ul>\n\n    <h2>4. Software Licensing &#038; Third-Party Services<\/h2>\n    <p>As a Microsoft partner, UrbanMicro facilitates the procurement of Microsoft 365 and other software (e.g., Bitwarden, AirSlate). You agree to comply with the End User License Agreements (EULA) of these third-party providers. UrbanMicro is not responsible for service outages caused by third-party vendors (e.g., Microsoft Azure or 365 downtime).<\/p>\n\n    <h2>5. Professional Disclaimer<\/h2>\n    <p>While UrbanMicro employs industry-leading cybersecurity practices (such as Microsoft Defender ATP), no security solution is 100% foolproof. UrbanMicro does not guarantee that your systems will be immune from all cyberattacks, data breaches, or hardware failures. We strongly recommend adhering to the backup and disaster recovery protocols included in our Standard and Premium plans.<\/p>\n\n    <h2>6. Limitation of Liability<\/h2>\n    <p>To the maximum extent permitted by law, UrbanMicro shall not be liable for any indirect, incidental, or consequential damages, including loss of data, loss of profits, or business interruption, arising out of the use or inability to use our Services, even if advised of the possibility of such damages.<\/p>\n\n    <h2>7. Intellectual Property<\/h2>\n    <p>The content on urbanmicro.com\u2014including text, graphics, logos, and blog posts\u2014is the property of UrbanMicro and is protected by copyright laws. You may not\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-602","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms of Service - UrbanMicro.com | Technical Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/urbanmicro.com\/index.php\/terms-of-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of Service - UrbanMicro.com | Technical Solutions\" \/>\n<meta property=\"og:url\" content=\"https:\/\/urbanmicro.com\/index.php\/terms-of-service\/\" \/>\n<meta property=\"og:site_name\" content=\"UrbanMicro.com | Technical Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/urbanmicro\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-01T21:29:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@urbanmicro\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/urbanmicro.com\\\/index.php\\\/terms-of-service\\\/\",\"url\":\"https:\\\/\\\/urbanmicro.com\\\/index.php\\\/terms-of-service\\\/\",\"name\":\"Terms of Service - UrbanMicro.com | Technical Solutions\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/urbanmicro.com\\\/#website\"},\"datePublished\":\"2026-03-01T21:23:03+00:00\",\"dateModified\":\"2026-03-01T21:29:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/urbanmicro.com\\\/index.php\\\/terms-of-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/urbanmicro.com\\\/index.php\\\/terms-of-service\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/urbanmicro.com\\\/index.php\\\/terms-of-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/urbanmicro.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Terms of Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/urbanmicro.com\\\/#website\",\"url\":\"https:\\\/\\\/urbanmicro.com\\\/\",\"name\":\"UrbanMicro.com | Technical Solutions\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/urbanmicro.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/urbanmicro.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/urbanmicro.com\\\/#organization\",\"name\":\"UrbanMicro.com | Technical Solutions\",\"url\":\"https:\\\/\\\/urbanmicro.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/urbanmicro.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/urbanmicro.com\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/um-logo.png\",\"contentUrl\":\"https:\\\/\\\/urbanmicro.com\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/um-logo.png\",\"width\":260,\"height\":90,\"caption\":\"UrbanMicro.com | Technical Solutions\"},\"image\":{\"@id\":\"https:\\\/\\\/urbanmicro.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/facebook.com\\\/urbanmicro\",\"https:\\\/\\\/x.com\\\/urbanmicro\",\"https:\\\/\\\/instagram.com\\\/urbanmicro\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Terms of Service - UrbanMicro.com | Technical Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/urbanmicro.com\/index.php\/terms-of-service\/","og_locale":"en_US","og_type":"article","og_title":"Terms of Service - UrbanMicro.com | Technical Solutions","og_url":"https:\/\/urbanmicro.com\/index.php\/terms-of-service\/","og_site_name":"UrbanMicro.com | Technical Solutions","article_publisher":"https:\/\/facebook.com\/urbanmicro","article_modified_time":"2026-03-01T21:29:32+00:00","twitter_card":"summary_large_image","twitter_site":"@urbanmicro","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/urbanmicro.com\/index.php\/terms-of-service\/","url":"https:\/\/urbanmicro.com\/index.php\/terms-of-service\/","name":"Terms of Service - UrbanMicro.com | Technical Solutions","isPartOf":{"@id":"https:\/\/urbanmicro.com\/#website"},"datePublished":"2026-03-01T21:23:03+00:00","dateModified":"2026-03-01T21:29:32+00:00","breadcrumb":{"@id":"https:\/\/urbanmicro.com\/index.php\/terms-of-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/urbanmicro.com\/index.php\/terms-of-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/urbanmicro.com\/index.php\/terms-of-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/urbanmicro.com\/"},{"@type":"ListItem","position":2,"name":"Terms of Service"}]},{"@type":"WebSite","@id":"https:\/\/urbanmicro.com\/#website","url":"https:\/\/urbanmicro.com\/","name":"UrbanMicro.com | Technical Solutions","description":"","publisher":{"@id":"https:\/\/urbanmicro.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/urbanmicro.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/urbanmicro.com\/#organization","name":"UrbanMicro.com | Technical Solutions","url":"https:\/\/urbanmicro.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/urbanmicro.com\/#\/schema\/logo\/image\/","url":"https:\/\/urbanmicro.com\/wp-content\/uploads\/2023\/11\/um-logo.png","contentUrl":"https:\/\/urbanmicro.com\/wp-content\/uploads\/2023\/11\/um-logo.png","width":260,"height":90,"caption":"UrbanMicro.com | Technical Solutions"},"image":{"@id":"https:\/\/urbanmicro.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/urbanmicro","https:\/\/x.com\/urbanmicro","https:\/\/instagram.com\/urbanmicro"]}]}},"_links":{"self":[{"href":"https:\/\/urbanmicro.com\/index.php\/wp-json\/wp\/v2\/pages\/602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/urbanmicro.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/urbanmicro.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/urbanmicro.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/urbanmicro.com\/index.php\/wp-json\/wp\/v2\/comments?post=602"}],"version-history":[{"count":2,"href":"https:\/\/urbanmicro.com\/index.php\/wp-json\/wp\/v2\/pages\/602\/revisions"}],"predecessor-version":[{"id":604,"href":"https:\/\/urbanmicro.com\/index.php\/wp-json\/wp\/v2\/pages\/602\/revisions\/604"}],"wp:attachment":[{"href":"https:\/\/urbanmicro.com\/index.php\/wp-json\/wp\/v2\/media?parent=602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}